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Export your leading 20 ranking keywords from the Efficiency tab, search each in an anonymous Maps session, record the main category of the leading 3 outcomes, and compare to your own. An inequality on high-volume queries is the highest-leverage single edit in local SEO. Pair this audit with our for standards.
They do raise click-through in the local panel, occupy space that would otherwise emerge a competitor, and feed freshness signals into the 2026 AI summary generator. The product and deal brochures, by contrast, have ended up being materially more essential this year now that Google Maps pulls products into its AI answers.
A single image, a brief body (as much as 1,500 characters but 150 to 300 performs finest), and an optional CTA button. Posts expire after seven days however stay archived on the profile. Release at least one per week. The CTA drop-down consists of Book, Order online, Purchase, Discover More, Sign up, and Call now Schedule and Order online transform finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The occasion schema feeds into Google Maps occasion discovery and is among the few places where structured calendar data surfaces natively inside the profile. Offer posts support a voucher code, an optional expiry date, and an explicit terms-of-use field.
Rotate offers monthly; a profile constantly promoting the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds individual SKUs with image, name, cost, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from product entries when a user asks "does anyone nearby sell X", making this the single most underused surface in GBP.
Every product entry is a mini landing page inside the profile. Posts, items, and offers now feed into the Maps put summary in addition to reviews and your profile description. Keep at least one post active at all times, refresh the product brochure quarterly, and write item descriptions with the uniqueness a summary generator can ground on ingredients, products, service scope, assurances.
[target1:anchor_exact1]What has actually altered in 2026 is that review content now feeds two unique surface areas: the traditional star-rating and snippet stack, and the AI-generated summary paragraph above it. The Q&An area has silently ended up being more crucial for the same factor answers are a grounding source for AI responses. Messaging is a conversion channel that the majority of SMBs still leave off.
React to positive reviews briefly and particularly (discuss what the reviewer pointed out the dish, the procedure, the outcome). Respond to unfavorable evaluations determined and factually, use an offline channel, and never argue. Never copy-paste the very same line across five reviews Google's replicate detection flags it and it looks cheap to the next client checking out the profile.
Never ever use rewards for evaluations; Google's policy enforcement on this is strict and automated. Any Google user can ask and answer questions on your profile.

Upvote proper customer answers so they rise above incorrect ones. Messaging is opt-in and tied to a response-time SLA. If you do not respond to within 24 hr consistently, Google auto-disables the Message button to protect user experience. Integrate with the Service Messages API if you run a customer support platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your group really sees.
Generic luxury reviews like "Fantastic service" have actually always been low-value. In 2026 they are also lost summary tokens. Profiles with richer media get more views, more calls, and more direction demands.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded possessions, and benefits profiles that gradually refresh the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something evocative and branded, not a generic stock shot. Google occasionally auto-rotates covers from client uploads if no owner cover is set a factor to set one clearly.
Tight crop, solid background, legible at favicon size. The logo design is what appears beside AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload at least five of each. Shoot during the service' best-looking hour (sundown exterior, lunch-rush interior) rather than empty on a Monday early morning.
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